Frederick Fields - Software Engineering Resume Simple
SUMMARY
I am a highly motivated and enthusiastic individual with a strong background in customer service and management. I have a proven track record of success in the following areas of sales, and customer service.
SKILLS
  • new hires, territory, management, responsible, service, mentor, audit, leadership skills, logging, leadership
  • repair, sorting, and sales, management, responsible, customer service, voice, calibration, quality management, pricing, service, professional, quality, logging
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Support Manager

    North Gujarat University

    • Leadership mentor for new hires and tenured representatives on territory and company policies and procedures. I also assisted in the training of new employees.
    • Was responsible for logging and documenting all customer interactions and transactions in the system to ensure the accurate and timely processing of the information.
    • Worked with the service department to ensure that the customer was being billed to the correct location and the management of the audit.
    • Demonstrated ability to work independently and in a team environment. Able to work under pressure and meet deadlines. Problem solving skills.
    • Strong ability to work independently and with minimal supervision. Able to work in a team environment. Able to meet deadlines and be a very fast-paced, highly effective.
    • Was a key contributor to the company that was promoted to the regional Vice President of the company. Responsibilities included: Creating and implementing a new system for the department.
  • 2017-12-262017-12-26

    Support & Sales Customer Service Representative

    Mount Union College

    • Maintained a high level of customer satisfaction by providing reliable and timely delivery of product information to customers and management.
    • Managed and maintained a high level of customer service and quality, including logging and receiving incoming calls, providing detailed information, and providing solutions.
    • Maintains a high level of product knowledge and reliable delivery of products and services. Provides support to customers in a timely manner.
    • Provides customers with information regarding products, pricing, and availability of merchandise. Responsible for sorting and distributing mail, packages, and courier services.
    • Assisted in the development of a new system for the company to help the team achieve its goals and improve the overall quality of the customer experience.

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