Carl Yan - Software Engineering Resume Simple
SUMMARY
Seeking a position where I can utilize my skills and experience in the field of the company. I am a hard working and reliable and dedicated individual with a strong work ethic and a great desire to learn and grow.
SKILLS
  • fast paced, sales and, csr, collection, responsible, quota, billing
  • reconciliations, national accounts, outbound calls, troubleshooting, team leader, customer service, service, call center, responsible, technical, leader
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Customer Service Representative

    National Grid

    • Handled customer inquiries and complaints in a timely and empathetic manner. Consistently met and exceeded sales and collection goals.
    • Dedicated to providing accurate and timely information to customers, responsible for meeting quota and billing goals. Ability to work well under pressure.
    • Maintained a high level of professionalism and a high volume of calls in a fast paced environment. Assisted customers with their mortgage accounts.
    • Provided excellent customer service to all customers and clients. Received and processed incoming calls from customers. Assisted with the development of new policies and procedures.
  • 2017-12-262017-12-26

    National Sales Support Representative

    Standard Pacific Homes

    • Provided technical support to sales reps and customers. Assisted in the development of new customer accounts. Trained and motivated sales force on best practices.
    • Responsible for customer service, quality assurance, and leader in the development of new customer accounts. Managed and trained team of 10-15 sales representatives.
    • Provided support to the team lead to ensure that all inbound calls were processed in a timely manner and was able to handle escalated calls.
    • Managed and trained a team of 10-15 sales representatives on call Center, customer relationship building, and account reconciliations.