Irena Bryant - Software Engineering Resume Simple
SUMMARY
A highly motivated and enthusiastic customer service representative with a strong background in customer service and sales. I am a self-starter who is able to work well under pressure and a team player.
SKILLS
  • basis, operations, switchboard, compliance, office, mentor, satisfaction, cash, as400, safety, evaluations, conflict resolution
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Hire, mentor, and train staff

    Quicken Loans

    • Liaison between the operations department and the customer service Supervisor, including the HR, payroll, and scheduling of employees.
    • Assists in the supervision of the staff, including scheduling, payroll, and documenting the daily operations of the company.
    • Provide conflict resolution to all levels of the office, including payroll, cash, and employee evaluations on a daily basis.
    • Provide feedback to employees on customer satisfaction and call center procedures. Maintain accurate records of all incoming and outgoing calls.
    • Reviews and evaluates employee performance and ensures compliance with all company policies and procedures. Completes and submits all required paperwork to ensure proper safety and adherence to company policies.
    • Create and maintain a daily log of all incoming and outgoing mail, and enter the information into the system.