Lewis Thornton - Software Engineering Resume Simple
SUMMARY
I am a highly motivated and enthusiastic individual with a strong background in customer service and customer service. I have a great work ethic and a passion for the ability to learn and adapt to any situation.
SKILLS
  • security
  • management, property management, service, invoices, payments, problem solving, customer service, incoming calls
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Guest Service Representative

    Millikan High School

    • Maintain security of the hotel, including guest registration, room keys, and parking lot. Escort guests to rooms and provide them with directions.
    • Provided information about hotel services, products, and services, and answered questions from guests. Prepared and delivered daily sales reports.
    • Responsible for answering phones, directing calls, and providing information about the hotel. I also had to make sure all guests were satisfied with their stay.
    • Guest service Representative-assist guests with any questions they may have about their rooms, answer all phone calls, and provide information to the hotel.
    • Answered inquiries regarding hotel services, registration, and travel directions. Recommended, selected and helped locate merchandise based on customer needs and desires.
    • Assist in the preparation of the food and beverage orders for the next day. Prepare and serve food and beverages.
  • 2017-12-262017-12-26

    Receptionist

    APL Logistics

    • Handle customer service issues, including problem solving, invoices, and other financial related matters. Provide information to customers regarding their account and/or services.
    • Collected payments from customers and provided payment information to management. Maintained records of accounts. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    • Assisted customers with their questions and concerns regarding their accounts. Answered incoming calls from customers and provided information about the company.
    • Maintained and updated all records of the property and the real estate record. Also, prepared and distributed daily and weekly reports.
    • Collected and processed all payment and fees for customers and handled all financial transactions. Made sure that the customer was satisfied with the property.
    • Assisted customers with their payment and other financial information. Prepared and distributed daily deposits. Performed all duties as assigned.